Smith Brothers is the oldest and largest family-owned commercial HVAC merchant operating within the UK.

Our partnership started in 2014 with Smith Brothers Stores, and I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the… Read More

We have worked with Smith Brothers Stores Ltd for a number of years and they have become a key part of our supply chain.

As an HVAC contractor operating across commercial projects, we rely heavily on next day availability, accurate ordering, and dependable delivery. Smith Brothers consistently deliver on all fronts. Whether it’s plant, tube, fittings or specialist items, they hold strong stock levels and are always willing to source materials at short notice to meet programme demands.

The service from their team is what really sets them apart. Communication is clear, response times are quick, and they are proactive in supporting forward planning on larger projects. This gives us confidence that materials will be available when required, helping us maintain progress on site.

We regularly deal with their regional branches and have always found the level of customer service to be excellent, with a willingness to go the extra mile when it matters. Pricing is competitive, but it is the reliability and service that make them a preferred supplier to our business.

We would have no hesitation in recommending Smith Brothers Stores to other contractors looking for a dependable and service-focused merchant.

Smith brothers have become a valued part of our business and a key player within our supply chain. The service provided by all the staff has been outstanding; including their training and industry knowledge, this has enabled us to become more productive. With a large fleet of vehicles we have… Read More

I ordered some products from Smith Brothers this week and I just wanted to express how impressed I was with the service I received from the A/C internal sales person at the Heathrow branch. His customer service skills are outstanding and he was more than helpful. He was efficient and… Read More

I would like to extend my gratitude to your company and in particular the staff at your Cambridge branch in Swavesey. Waldo fritz demonstrated exceptional customer service in order to fulfil my last minute request. The tools I requested were not in stock at the Cambridge branch, but Waldo arranged… Read More

I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from your team has been second to none. There has been the odd occasion when the wrong… Read More

I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future… Read more

We started using SBS Newcastle when they opened at Team Valley, and from the very first day, their service and stock have been excellent. They are always our 1st choice as a supplier for ordering materials… Read More

I would like to kindly pass on my thanks to your staff at the Southampton branch. This is for the prompt and efficient service they have been offering to Anchor on the present project at Rolls Royce. It does not go unnoticed!… Read more

As a poor DIYer, I was very impressed with the initial help on the phone and later in your Wooburn Green store.

Jack was accommodating even though the sale value was just under £30.

Thank you, Jack!..Read More